Though we hope you are very happy with your purchase, if for any reason you are unhappy please contact within 3 days of receiving your order. Items can be returned within 14 days of the purchase date provided they are in original condition, with original packaging and are accompanied by the receipt. All refunds will be returned in the original form of payment. 
Holiday 2020 Exchanges: Items purchased between November 1st and December 24th, 2020, are eligible for exchange or store credit until January 10th, 2021, provided they are in original condition, with original packaging and are accompanied by the receipt or gift receipt.
All pillows and blankets must be returned within 7 days of the purchase date.
Books, food items, sale items, seasonal items, custom sales, skincare and cosmetics are all final sale. 

Plum Home reserves the right to refuse the return of certain merchandise at any time and for any reason. We are not responsible for items that are lost in transit, please track your order.

Returns can be done in person at:

Plum Home
Suite 101, 12021 102 Ave
(on the corner of 121 St and 102 Ave)
Edmonton, AB

* Please refer to our store hours to make sure we will be available to assist you.

Online Returns and Exchanges

Follow these steps to return or exchange your purchase:

1. Email, we will assess the return and send you the necessary details to proceed. 

2. Pack your return securely, in the original packaging, with your invoice.

After confirmation from Plum Home, returned merchandise can be shipped to:

Plum Home
Suite 101, 12021 102 Ave
Edmonton, AB


Please mark the package: Returned Merchandise.

Please note, Plum Home is not responsible for return shipping costs unless specified below. Please track your shipped package, we cannot take responsibility for items that are lost or stolen while in transit. 

Incorrect item

If you receive an incorrect item, your purchase and shipping cost will be refunded. The return shipping cost will be refunded, if the return is a result of our error.

Damaged Items and Shortage Claims

If you notice any problems with your purchase after it has been delivered, please contact us immediately at We may request photos of the damage to best assess the situation. 


We will notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund to the original form of payment within 7 to 14 business days after we receive your return. 

Returning Freight Items

If you would like to return an item shipped via our freight provider please contact us via email at to make arrangements.


If at any time you have questions about returning an item purchased at Plum Home, please e-mail us at