Though we hope you are very happy with your purchase if for any reason you are not completely happy with your purchase please contact within 3 days of receiving your order. You have 14 days to return the item(s) to us in original condition with the original packaging accompanied by the original receipt or invoice.

Shop.Plum Home + Design reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

Shop.Plum Home + Design will only accept the return of merchandise purchased from

We reserve the right to ask for photos of damaged items.

Shop.Plum Home + Design is not responsible for items that are lost in transit, please track your order.

Easy Returns and Exchanges

Follow these steps to return or exchange your purchase:

1. Email, we will send you the details of returning a product.

2. Pack your return securely, in the original packaging, with your invoice.


Returns can be done in person at:

Plum Home + Design

12407 108 Ave

Edmonton Alberta,

T5M 4G6

Please bring a copy of your invoice so that we can complete the return.

* Please refer to our store hours to make sure we will be available to assist you.

** Freight items cannot be returned in person.

Returned Merchandise can be shipped to:

Plum Home + Design

12407 108 Ave

Edmonton Alberta,

T5M 4G6

Please mark the package: Returned Merchandise

*Please track your shipped package, Plum Home + Design cannot take responsibility for lost or stolen items. 

Incorrect item

If you receive an incorrect item, your purchase and shipping cost will be refunded. The return shipping cost will be refunded, if the return is a result of our error.


We will notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return. 

Damaged Items and Shortage Claims

Replacement of Damaged or Defective Items

Shop.Plum Home + Design can replace items only if they are defective or damaged. 

If you notice any problems with your purchase after it has been delivered, please contact us immediately at We may request photos of the damage to best assess the situation.

Returning Freight Items

If you would like to return and item shipped via our freight provider please contact the us via email to make arrangements.

Gift Cards

Refunds with purchases made on gift cards will be refunded on a gift card.


If at any time you have questions about returning an item purchased at please e-mail us at