At Plum Home + Design we think getting parcels in the mail is a ton of fun. We want to make sure that your order from us is one of those great experiences that will make you a long time friend!
WHERE DO YOU SHIP TO? We ship internationally and shipping costs are based on the weight of your parcel. However, freight items only ship within Canada.
I LIVE IN EDMONTON, CAN I PICK UP MY ORDER? We are located in the heritage neighbourhood of Westmount in Edmonton, Alberta. You can absolutely pick your online order up in store. Please wait for an email confirming the order is ready for pick up. Bring your receipt with you and please have identification. FREIGHT cannot be picked up in store unless otherwise specified.
WHEN WILL MY ORDER ARRIVE? The shipping/transit time varies depending on where the order is being shipped. Please see below or contact us for shipping time.
Please not that we only ship items during regular business days, and do not ship out on Statutory Holidays.
We do our best to get orders out as quickly as possible. That said if you need something extra fast please email us at firstname.lastname@example.org and we will do our best to accommodate you.
Shipping Transit Times
This is the time that your parcel will take to get to you. These timelines are for regular post, which are the base cost for shipping. If you picked faster shipping methods at the checkout, your turnaround time will be faster. These timelines are obtained by CanadaPost.ca.
|Edmonton||Regular Post, 1 - 3 Days||3 days|
|Alberta||Regular Post, 2 - 3 days from shipping||3-5 days|
|British Columbia/Saskatchewan||Regular Post, 2 - 3 days from shipping||3-5 days|
|Rest of Canada||Regular Post, up to 7 days||up to 7 days|
|USA||USA Air Small Packets (4 - 10 business days)||7 to 14 days|
|USA||Expedited (up to 4 business days)|
|International (Surface)||4 up to 10 weeks||4 up to 6 weeks|
We no longer ship regular mail (4-6 weeks) due to the inability to track orders. We will only ship Expedited, which has a cost of approximately $40.
Please note: some shipments may require a signature upon delivery